FAQ
Seller FAQ
What is your return/exchange policy?
Our return/exchange policy ensures your satisfaction. If you're not completely happy with your purchase, you can return/exchange it within [number] days of receipt for a full refund or exchange. Please ensure the item is unused and in its original packaging. For more details, visit our Returns & Exchanges page.
How long will it take to get my order?
Your order's delivery time depends on your location and shipping method selected. Typically, orders are processed within [number] business days. Once shipped, domestic orders usually arrive within [number] business days, while international orders may take longer. You'll receive a tracking number via email to monitor your shipment's progress. For more precise estimates, please refer to our Shipping Policy or contact our customer support team.
Do you have gift packaging options?
Yes, we offer gift packaging options for your convenience. During checkout, you can select our gift packaging service for a beautifully wrapped package, perfect for special occasions. You can also include a personalized message for the recipient. Make your gift extra special with our elegant gift packaging service.
How do I cancel/modify an order?
To cancel or modify an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders already processed or shipped may not be eligible for changes. For assistance, reach out to our support team via [contact information], and we'll be happy to assist you.
How can I track my order?
To track your order, you can use the tracking number provided in your shipping confirmation email. Simply click on the link provided or enter the tracking number on our website's tracking page. This will provide you with real-time updates on the status and location of your shipment. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team, and we'll be happy to help.
Buyer FAQ
What is your return/exchange policy?
Our return/exchange policy ensures your satisfaction. If you're not completely happy with your purchase, you can return/exchange it within [number] days of receipt for a full refund or exchange. Please ensure the item is unused and in its original packaging. For more details, visit our Returns & Exchanges page.
How long will it take to get my order?
Your order's delivery time depends on your location and shipping method selected. Typically, orders are processed within [number] business days. Once shipped, domestic orders usually arrive within [number] business days, while international orders may take longer. You'll receive a tracking number via email to monitor your shipment's progress. For more precise estimates, please refer to our Shipping Policy or contact our customer support team.
Do you have gift packaging options?
Yes, we offer gift packaging options for your convenience. During checkout, you can select our gift packaging service for a beautifully wrapped package, perfect for special occasions. You can also include a personalized message for the recipient. Make your gift extra special with our elegant gift packaging service.
How do I cancel/modify an order?
To cancel or modify an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders already processed or shipped may not be eligible for changes. For assistance, reach out to our support team via [contact information], and we'll be happy to assist you.
How can I track my order?
To track your order, you can use the tracking number provided in your shipping confirmation email. Simply click on the link provided or enter the tracking number on our website's tracking page. This will provide you with real-time updates on the status and location of your shipment. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team, and we'll be happy to help.